4- Retraction (Refund) period :
The Customer has the right to withdraw and refuse the Services for seven (7) clear days from the date of placing and confirmation of the Order, in accordance with the provisions of Article L 121-20 of the Consumer Code.
The Customer may, within seven (7) days following the placing of the Order, exercise his right of retraction by completing the retraction form and sending it by registered mail with acknowledgement of receipt to the address:
Dietlab, 26 rue Vignon - 75009 Paris (Coaching Accounting Department)
However, in accordance with Article L 121-20-2, 1° of the French Consumer Code, the right of withdrawal may not be exercised if the Customer has accessed the Services concerned on his own initiative or has begun to use them before the expiry of the withdrawal period referred to in the above-mentioned Article L 121-20.
In the event of timely withdrawal, the Customer's Subscription will be refunded by any means of payment within fifteen (15) days of the Company's receipt of the Customer's request to exercise the right of withdrawal, provided that the online coaching service has not been started by the Customer.