1. Types of Information Collected
In order to better provide you with our numerous services and products, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customised experience while using our Site.
(a) Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as registering for diet coaching services, or ordering products, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form.
(b) Non-Personally Identifiable Information: This refers to information that does not by itself identify or contact a specific individual. We gather certain information about you when you subscribe to one of our diet coaching programmes. This information is compiled and analysed on both a personal and an aggregated basis.
This information may include demographic information (like age, profession or gender) and health information (such as your current and desired weight).
Non-Personally Identifiable Information may also include the Web site's Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and/or your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
(c) Information from other sources. We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Site, to determine your preferences so that we can tailor our Site to your needs.
2. Collection Methods and Use of Information
(a) Régime Coach does not collect any Personally Identifiable Information about you unless you voluntarily provide it to us.
You provide certain Personally Identifiable Information to us when you:
- register for our services and register your e-mail address with us;
- enter sweepstakes or contests sponsored by us or one of our partners;
- sign up for special offers from selected third parties;
- send e-mail messages, submit forms, or transmit other information by telephone or letter; or
- submit your credit card or other payment information when ordering and purchasing products and services on our site.
We may also collect information from you at other points on our site that state that such information is being collected.
(b) In addition, we may also collect, or our third-party ad server and/or content server may collect, certain Non-Personally Identifiable Information.
This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site, and to gather demographic information. Our third-party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our Site.
(c) We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you.
We will also use Personally Identifiable Information to enhance the operation of our Site, fill orders, improve our marketing and promotional efforts, statistically analyze Site use, improve our product and service offerings, and customize our Site's content, layout, and services.
We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices.
3. Release of Information by Régime Coach
Regime Coach does not sell, trade, or rent your Personally Identifiable Information to others.
We do provide some of our services through contractual arrangements with affiliates, services providers, partners, and other third parties. We, and our service partners use your Personally Identifiable Information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.
We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third-party advertisers, but these statistics do not include any Personally Identifiable Information.
4. Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site, or by contacting us by telephone at (+44) 0844 338 0104. You may also access and correct your personal information and privacy preferences by writing us at: Régime Coach ., 190 avenue Charles de Gaulle, 92200 Neuilly sur Seine, FRANCE
Please include your name, address, and/or e-mail address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
5. User Choices on Collection and Use of Information
We may, from time to time, send you e-mail regarding our services and products.
In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally send you direct mail about products and services that we feel may be of interest to you.
Only Régime Coach (or agents working on behalf of Régime Coach and under confidentiality agreements) will send you these direct mailings and only if you indicated that you do not object to these offers.
If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time, you can easily edit your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described in Section 6 below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly.
When you use our Site we will store cookies on your computer in order to facilitate and customize your use of our Site.
"Cookies" are small text files that are placed on your computer or mobile device in order to identify (i) your Web browser, (ii) the activities of your computer on our Site and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:
personalise your experience on our Site (e.g., to dynamically generate content on web pages specifically designed for you),
assist you in using our Services and Products (e.g., to save you time by not having to reenter your name upon each visit to our Website), and
allow us to statistically monitor how you are using the Site for purposes of improving our online offerings.
We may use an outside ad serving company to display banner advertisements on our site. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party ad server with any of your Personally Identifiable Information or information about your purchases. We and our third-party ad server will collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular ad. Other advertisers may also place banner ads on our site in the same manner as above, but we will not disclose any Personally Identifiable Information to them.
You do not have to accept cookies to use our Site, however, you may not be able to use certain products, offerings, features, or resources of our Site if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar.
"Action tags," also known as web beacons or GIF tags, are a web technology used to help track anonymous website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or e-mail sent on our behalf, may contain action tags. Unlike cookies, action tags are not placed on your computer.
7. Security of Information
At our site, you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our users is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone.
In addition, your Personally Identifiable Information resides on a secure server that only selected Diet Coaching personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Diet Coaching, you will not be asked to select a password in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
8. Privacy Policies of Third-Party Sites
9. Children under 18 years of Age
We are committed to protecting the privacy of children.
Our Website is not designed for or directed to children under the age of 18. We do not collect Personally Identifiable Information from any person we actually know is under the age of 18.
We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personal information while online.
10. Miscellaneous Privacy Issues
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, e-mail address, etc.) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information. Any submissions to chat rooms or other public areas on this site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you are online.