Dukan diet: Diet discussion & weight loss forum

I have been following the Dukan diet since the end of March using the book only. I decided to purchase some of the flavourings so that my meals could be more interesting. I purchased 5 of them and my daughter and myself tried out the chocolate one and the hazelnut one and we both agreed that they tasted nothing like the flavourings they were supposed to represent and were unpalateable. I spent (wasted) over £40 on the flavourings and have contacted Customer Support twice by email to request details of how to return the items for a refund. Both emails have been completely ignored. Don't waste your money on these very artificially tasting flavourings and don't expect any support from Customer Support because you will be left disappointed and out of pocket. I will never purchase anything from this site again.

OK good for you!  Meanwhile the rest of us are happily losing weight :)

You are obviously using too much of the flavourings as you only need literally a few drops I use them all the time and have had no problems at all with any of them.  Try adding just 2 drops and then add another one if needed until you get the right flavour.

Most of us doing the Dukan diet have paid for coaching and we have an email facility to contact the support team and do get answers to our emails, but they can take 2-3 days to reply sometimes depending on how busy the team are and how many emails they have received.

<p><br /><br /></p> <p>Moved to Consolidation on 4th Nov 2011 having lost 25lbs</p>

DUKAN IS A TOTAL RIP OFF! I HAVE PAID FOR STUFF FROM THE SHOP AND ONLY GOT 2 OF THE 5 PRODUCTS I PAID FOR! NO ANSWER TO ANY OF MY EMAILS AND THE ONLY NUMBER I CAN CALL IS ONLINE COACHING WHO HANG UP AND SAY IT IS NOT THERE PROBLEM!

BEEN TRYING TO GET HOLD OF THE SHOP FOR 9 DAYS AND ITS ALWAYS A VOICEMAIL!

TOTAL WASTE OF MONEY!!! HAVE NOW TAKEN THIS TO TRADING STANDARDS!

RIPPED OFF AND NOT HAPPY!

Progress!  On a whim I phoned the shop again (0844-338-0105 option 2, then option 1—this number can be found in the Credits and Acknowledgements link at the bottom of the shop page).  A very helpful consultant took my details, pulled up my order, listened to my issue and indicated that my missing items would be re-sent tomorrow.  I have just gone in and looked at My Account and sure enough there is a replacement order placed today.

I also have just now received an email from the shop in response to a query that I sent last Monday on how to order the picnic pack and asking for pricing.  The price quoted is two pounds less then I was charged on my invoice but I really can’t be asked to go chasing for it.

I’ll send an update if and when the products arrive!

Michlyn

<p> <p></p> <p></p> <p></p> </p> <p>"If you do what you've always done, you'll get what you always got." -- Mark Twain</p> <p><strong><em><br /></em></strong></p>

I have answered both of the last 2 messages on your other posts.

<p><br /><br /></p> <p>Moved to Consolidation on 4th Nov 2011 having lost 25lbs</p>

A message from the Dukan diet shop:


We’d like to apologise to all of our loyal customers for any inconvenience our recent move might have caused. Our internet connection and phone lines were temporarily out of sync, which might explain why it's taken longer to get back to you. Everything is operating swimmingly now again!

We take your concerns to heart and thank you for the continued trust you place in our brand and method. We look forward to serving you again in the near future!

All best regards,

The Dukan Diet Shop